Answers to frequently asked questions
How do I get a passwort for my order?
You do not need a password to make your order.
However,
you have the possibility to open a user account during the ordering
process (step 2) which you can protect by a password chosen by yourself.
This
is recommendable if you wish to make further orders with us, as you
will not have to enter your data (invoice, delivery and e-mail address)
each time anew.
Furthermore, you will be able to follow the status of your order via your user account.
Have you received my order?
You will receive an order confirmation e-mail within 5-10 minutes after terminating your order.
If
you do not receive this confirmation including your reference number,
this may be due to the fact of having entered an incorrect e-mail
address or of not having carried your order through to the last step.
In case you chose prepayment as method of payment, you will receive a payment order by e-mail including our bank details.
I need your bank details for prepayment.
If you have chosen prepayment as method of payment, you will receive a payment order by e-mail including our bank details.
Bank details:
EOD European Online Distribution GmbH
Account number: 1260 52 59
BLZ: 680 501 01
Sparkasse Freiburg
Kaiser-Joseph-Str. 186-190
79098 Freiburg
IBAN: DE18680501010012605259
SWIFT-BIC FRSP DE 66
Please go to Versand und Kosten/Forwarding and charges for all further information about methods of payment and forwarding expenses.
Where is my order right now?
If your items have not yet been delivered, please check if you have received a shipping confirmation e-mail.
This
advice contains information about the logistics partner as well as a
tracking number allowing unambiguous identification of your parcel and
makes it possible to trace your package
to find out where it is right now.
If
you have not received a shipping confirmation, and if the delivery date
specified is exceeded by more than three days, please notify us via the
contact form
specifying your reference number (which you can find in
the confirmation of order) - we will deal with your matter and contact
you by return.
How should I send back an item for repairing?
Please
send us the defective product together with a detailled error
description and an invoice copy (indication of invoice number is
sufficient).
Please
take care of proper packaging in order to avoid transport damages.
Please also mind enclosing an error description and removing the
original label of the forwarding company!
How can I return an item?
The right of withdrawal is not valid among merchants, only for individual orders.
If
the merchandise value of the returned items goes beyond 40 EUR, we will
send you a DHL parcel label which allows you to return your items
without additional charges.
If the merchandise value of the returned items does not exceed 40 EUR, forwarding expenses will be charged.
Please
take care of proper packaging and of sending the original cardboard box
as well as all the accessories. After reception and checking your
return, we will refund you the purchase amount.
Which is the quickest way to contact the customer service?
If you do not find the answer to your question here, the quickest way to contact our customer service is the contact form below.
Every request will be treated by our customer service as fast as possible.
Information
News:
